Dustin Westling is a team leading guru! Listen to how he hires, inspires, and leads a team.
Tell us about yourself.
I am a life long hospitality professional. My background is in hotels, convention centers, public attractions. I found my place in this industry and over time transformed into the business I have now. We have a full service production design company in Calgary. We have an amazing team of project managers and designers that work on events of all shapes and sizes. Things are always moving and shaking. I also am a partner I a photography business. It is a 15 year old event photography company across Canada.
How do you move into starting your own company and managing a team?
One of the things that I think you gain from the industry, you’re trained for service. I believe to truly be successful in this business you need to understand the elements of service. There’s no better way to understand guest experiences than literally serving them. So much of what I learned in the hospitality world, I’ve brought to my business.
What are key practices on ways listeners can succeed in inspiring a team?
Hire the right people. I have a unique process when it comes to how I find my future team members. I use our industry association a lot to hunt. I’m not a big fan of sitting behind a desk, I will meet the candidate at a coffee shop downtown and we will go for a walk.
I am a big fan of education. I think our industry has come a long way when it comes to formal education, We have a long way to go still. Education varies from university, trade school, college, it’s too varied and theres some work that needs to be done there.
Pet Peeves: Division between teams
Cause: Search Foundation
Superpower: Calm during a crisis
Insta: Dustin Westling
Twitter: The Meeting Minds