Patrick Lencioni: Changing how we do “Business” during crisis. COVID-19 special

In this earth shattering episode, best selling author, speaker and world class leader, Patrick Lencioni teaches us that this is not business as usual, but a completely different world. With COVID-19 in the midst of all of us, this global pandemic is reshaping how business is done, and how we treat each other. The worlds leaders are in the spotlight during crisis and its time to shine.

It’s a time for us to look at how we are leading and how we can grow for the future.

One of the things I like to say is that people are going to emerge from this and this will pass. It’s so difficult and we pray for the people who are affected physically. Organizations are going to emerge from this either stronger, because of the way they dealt with this, or weaker. It really is about figuring out how to use this time to improve ourselves. Sometimes we can do this with our customers, sometimes we need to do it internally. There are going to be some people who are going to try to survive and there are others that are going to thrive through this, grow and improve. You can improve during times like this. Find whatever ways you can do to get better. Work on the health of your organization.

A lot of what you talk about is organizational health. Help us to understand what organizational health is.

The health of the organization, we like to explain it as, there’s the smarts of an organization, the health of the organization is how functional it is. Does it avoid and mitigate politics, disfunction, do they lose people because it’s toxic? Are they productive and is moral high? None of this is touchy feely, it’s very tangible and real. We are convinced it is the greatest competitive advantage. The world today, people are pretty smart. None of the organizations I go to, do I find are too dumb to be successful. Are they able to tap into that intelligence by creating a culture, and environment where it’s used, or do they waste their time. It’s why Southwest Airlines has always been better, not because they know more, they created a culture that is their biggest competitive advantage.

There are assessments for health. It’s a qualitative process but can be informed by quantitative items. Here are 4 things a healthy organization does well.
1. Make the leadership team behaviorally cohesive.
2. You have to create clarity.
3. Over communicate
4. Put in place just enough structure.

The most important system is meetings, it holds everything together. There are different kinds of meetings for different purposes.

1. Daily/Regular checkin 10 or 15 meeting (what are you working on, how are you doing?)
2. Happy Hour socialize
3. Disciplined tactical meeting – Let’s go through our goals (60-90 min) twice a week during this time
4. Hangout meeting – you might have a strategic topic and just talk about it (60-90 min)

3 + 4 are very important right now.

The rally cry, explain that.

In the midst of a crisis you need to create a new clarity. People in organizations when things are uncertain they want their leaders to create for them and with them a new sense of temporary clarity for this time. We talk about this thing called the Rallying Cry. Its that one thing that rallies everybody. What’s the one thing that will be different when we emerge from this time?

There’s so many different leadership styles. How should a leader navigate informing a team without causing panic or swinging back and forth?

We are seeing the best in a lot of people. If leaders do the right thing: being vulnerable, human, persistent, and creative: we are pulling out the best in people.

This is a critical time, tell me more about that.

People are going to remember what we do during this time for years. People are going to remember that for years. During the pre crisis time, what you said in a meeting and did it was important but it gets lost in the wash. How we handle this, people will look back ten years from now and remember. It will be a badge of honor and a source of good pride and a good memory, or it’s going to be bad.

How do we stay optimistic?

Isolation makes people fearful. When we isolate it’s hard to be optimistic. Be around other positive people, reach out to them, let them reach out to you. For me personally, I am a follower of Jesus, I know theres a reason for everything. I cannot be afraid, my faith says that.

Pet Peeve: A speaker with a boring talk or a serious conference and nightclub music
Super Power: Stopping the 2 on 1 defense in basketball

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