David Horsager is an expert when it comes to trust. He explains how trust can make or break an organization! Listen to hear how we can move forward during this time building trust.
Melanie Bradshaw joins us and shares with us, her expertise on relationships and partnerships in our industry. Now is the time to continue to build on those important relationships and the key is transparency!
In this earth shattering episode, best selling author, speaker and world class leader, Patrick Lencioni teaches us that this is not business as usual, but a completely different world. With COVID-19 in the midst of all of us, this global pandemic is reshaping how business is done, and how we treat each other. The worlds leaders are in the spotlight during crisis and its time to shine.
It’s a time for us to look at how we are leading and how we can grow for the future.
One of the things I like to say is that people are going to emerge from this and this will pass. It’s so difficult and we pray for the people who are affected physically. Organizations are going to emerge from this either stronger, because of the way they dealt with this, or weaker. It really is about figuring out how to use this time to improve ourselves. Sometimes we can do this with our customers, sometimes we need to do it internally. There are going to be some people who are going to try to survive and there are others that are going to thrive through this, grow and improve. You can improve during times like this. Find whatever ways you can do to get better. Work on the health of your organization.
A lot of what you talk about is organizational health. Help us to understand what organizational health is.
The health of the organization, we like to explain it as, there’s the smarts of an organization, the health of the organization is how functional it is. Does it avoid and mitigate politics, disfunction, do they lose people because it’s toxic? Are they productive and is moral high? None of this is touchy feely, it’s very tangible and real. We are convinced it is the greatest competitive advantage. The world today, people are pretty smart. None of the organizations I go to, do I find are too dumb to be successful. Are they able to tap into that intelligence by creating a culture, and environment where it’s used, or do they waste their time. It’s why Southwest Airlines has always been better, not because they know more, they created a culture that is their biggest competitive advantage.
There are assessments for health. It’s a qualitative process but can be informed by quantitative items. Here are 4 things a healthy organization does well.
1. Make the leadership team behaviorally cohesive.
2. You have to create clarity.
3. Over communicate
4. Put in place just enough structure.
The most important system is meetings, it holds everything together. There are different kinds of meetings for different purposes.
1. Daily/Regular checkin 10 or 15 meeting (what are you working on, how are you doing?)
2. Happy Hour socialize
3. Disciplined tactical meeting – Let’s go through our goals (60-90 min) twice a week during this time
4. Hangout meeting – you might have a strategic topic and just talk about it (60-90 min)
3 + 4 are very important right now.
The rally cry, explain that.
In the midst of a crisis you need to create a new clarity. People in organizations when things are uncertain they want their leaders to create for them and with them a new sense of temporary clarity for this time. We talk about this thing called the Rallying Cry. Its that one thing that rallies everybody. What’s the one thing that will be different when we emerge from this time?
There’s so many different leadership styles. How should a leader navigate informing a team without causing panic or swinging back and forth?
We are seeing the best in a lot of people. If leaders do the right thing: being vulnerable, human, persistent, and creative: we are pulling out the best in people.
This is a critical time, tell me more about that.
People are going to remember what we do during this time for years. People are going to remember that for years. During the pre crisis time, what you said in a meeting and did it was important but it gets lost in the wash. How we handle this, people will look back ten years from now and remember. It will be a badge of honor and a source of good pride and a good memory, or it’s going to be bad.
How do we stay optimistic?
Isolation makes people fearful. When we isolate it’s hard to be optimistic. Be around other positive people, reach out to them, let them reach out to you. For me personally, I am a follower of Jesus, I know theres a reason for everything. I cannot be afraid, my faith says that.
Pet Peeve: A speaker with a boring talk or a serious conference and nightclub music
Super Power: Stopping the 2 on 1 defense in basketball
Twitter: The Meeting Minds
Is change really possible? Or are we the way we are permanently? Ryan Estis shares with us how to actually change your life! Listen as an expert shares practical ways to enact change!
Tell us your story.
I started my professional career in advertising and communications on the sale side. I worked my way up through that business. The company was acquired, and the last job I had there was chief sales and strategy officer. In that role, I started doing a little speaking. I looked forward to it, those days became my favorite days. I learned about the training and education industry. In 2009 in the height of the recession I decided to make my move. When the world was falling apart I quit and there I was trying to figure out the next chapter of my life. Probably not the best time to do it, but in hindsight looking back, I call it the single best professional decision I’ve ever made.
Tell me about the passion to share messaging and using your platform to change lives.
Some of that was probably innate. Both my parents were school teachers. I have always been passionate about my own education, personal and professional development and growth. The sales background, presenting came natural. I got to a point where I realized, I lost my passion for what I was doing. I would lay awake at night and think, “Is this what I am going to do with the sweet spot of my professional career?” I would get anxiety about that, I knew there was something else and I wanted to take a shot. This is the time and if it does’t work out, I’ll be able to go back and reinvent myself in that world. I wanted to experiment and see if I can turn this into something. It’s evolved but that was how it began.
Now you’re speaking all over the world. How did you come up with your process and what do you teach on?
The curriculum is focused on 2 core things: leading an organization into the future, the other side is we talk about sales growth. My background is in sales. I am a student of selling. I was a pretty good sales person that’s how I worked my way up. I am pretty evenly split between sales and leadership conferences.
Change, you’re either a part of it or you’re against it. Share with us some of your philosophies on how you navigate change.
Some of it’s a mindset. Change is the new normal, it’s not going to stop. I tell people, at the individual level you want to have a foot in two worlds.
The drive to execute and preform.
Maintaining the discipline to continue to invest time in re educating yourself.
That balance you have to invest time in getting better each and everyday.
How do you take initiative everyday to make effective change?
What gets scheduled gets done. If you want to make effective change you need to block time for it. The things the best professionals in the world do, if you’re a meeting planner embrace that type of process.
The five hour rule:
Schedule five hours a week for self improvement. It’ll become a habit.
Is true change possible?
It is possible, there are great examples of people that have made instrumental changes in their lives. They have quit smoking, they are sober. There’s documented evidence that people have changed. You can grow and evolve or expand the best part of who you are. That to me is the idea. It’s easy in life to get overwhelmed or in a rut. Change is useful if people are in an elevated emotion.
How do you make sure you’re not numbing?
Being honest with yourself helps. If you have a container you can document, keep a journal, that’s so important. You can hold yourself accountable. Find a group of people to hold you accountable.
Tell us about a mastermind, that you mentioned before we started recording.
I understand the feelings of loneliness and isolation. Go on the internet and find people, they are out there. I promise you. They are there and they are hungry just like you. Part of this realization and awakening for me… My life looked good on the outside but on the inside I was falling apart. I ended up navigating that journey and ended up at a personal growth retreat.
If someone wants effective change, how do they make it happen?
Decide what you want, and decide what you don’t want. Take the time to think through that and have the discipline to write it down. You get to decide who you want to be and the things you think about. Then put tactics in place. Take it a level deeper if you want it to work and why. How are you going to feel in the future state? Who else is going to benefit if this change is realized? And the consequences of not changing? That’s powerful. What if nothing changes. Progress is success. A lot of reasons people quit, change is hard.
A lot of people deal with a negative cycle. What is something someone can do if they are falling in the negative cycle?
It’s part of the process. Setbacks are, it’s how you respond to the setback that’s critical. The setback is the setup for the comeback and the break through. Anticipate the fact you’re going to have a setback. Elevate your self awareness. Know yourself then confront yourself.
Super power: Hardwork
Cause: The Inner City Ducks innercityducks.org
Twitter: The Meeting Minds
This week is a real treat! Brad Lea sat down and shared with us practical things to do during this pandemic and how we can use it to grow. Listen as he shares 5 pro tips and more.
What is Lightspeed VT?
A web based interactive training system used by a lot of different companies. 20 years ago I was running a car dealership, I took a lot guy making minimum wage brought him upfront and taught him to sell. I was very good at teaching, ultimately showed him how to do it. I watched his whole life transform. I decided at that time, I want to help other people learn to make money. I quit my job and started a training company. When I went out on the road I discovered, it wasn’t as effective and I couldn’t figure out why. I was saying the same thing, doing the same thing. When I started to do the comparison I realized there is four key ingredients to train people. 92% of companies are unaware of this, it’s been my mission to get the knowledge to the people who need it. Light speed is a platform, technology that allows me to create interactive content, deliver, track and measure it online 24/7.
1. Good Content
When I was on the road I was giving the good content but I wasn’t there long enough to give the repetition. I went in and said what I normally say, problem is I didn’t do the other three: Repetition, Practice, and accountability. I realized there had to be another way to do this where I wasn’t traveling living out of a suitcase. People were paying me $10,000 to teach their sales team, once I realized it wouldn’t work I invented light speed. A web based interactive training platform. Ultimately I can emulate what I would have done in real life.
I believe people fail because they don’t have the right information. The reason people go out of business is because they don’t have the right information. My whole mission in life, because I have the tool to do so, is to get the knowledge from the people who have it to the people who need it.
Are your attendees able to pause and ask questions? Or take polls?
It does a couple of things.
1. We can live stream to where people can interact like we are doing on this call.
2. You can create interactive content that is on demand. Meaning they can’t ask you a question because you may be sleeping, but there are discussion boards and chat windows.
3. It allows leaderboard gamification.
If you created an interactive course, it’s meant to be on demand, it’s learning, being tested, role playing and practicing the information. Of course the system is tracking that. The only way to ask a question is in the discussion board.
As a sales person, what can I be doing now (Amid COVID-19) to get a head start?
Ultimately, my recommendation to anybody in the world today, is to pivot or make adjustments. If you sell events and there are not any, you’re not going to sell any. You need to switch or provide a solution. In the sales world, train, practice your skills, get really good while your quarantined, and just skill up. But adjust. Online is where it’s at. Take some of the money you have and ear mark it, don’t call it spend, call it invest. Invest in something currently so you can make money online. That’s what we do. Maybe you have to lower your price. During a rough time like this, if you have knowledge, if you were to bottle that, put it into a training system and give people access it, you could have people paying for that.
Yeah I keep seeing ads for E-learning. What a great time to be offering E-learning.
A lot of times, I talked to someone who had a system but didn’t have content yet. Now his office is closed and he says he can’t do anything. I said open a zoom, hit record, say what you do, hit stop. That is a chapter. Now download that. Boom do it again. Literally with a zoom subscription you can make content. It’s not going to be pretty but now people are not concerned with pretty.
You have 2 years of podcasts and each contain information. Ultimately what I did was hire someone to go back through and take bullet point notes out of, I call it the nuggets. There is a lot of information and next thing you know I built a syllabus and curriculum. Even if I sell to you or not, we’re going to build a relationship. If you literally have confidence, and you understand what you are doing and your product, you’re not going to have a problem, you’re just going to work remote. If you’re selling something that’s not selling. Don’t fret, just shift, adapt.
People are using this to chill and others using it to make it their time to get ahead. Aside from the self betterment, what are things we can be doing to come out the other side in a position to be more successful?
I’d work on mindset. With the right attitude the whole world gets better.
1. One of the things I teach my people is gratitude. A lot of people are panicking, complaining. At the end of the day, I wake up every morning, I open my eyes and think how grateful I am to get another day. I’m 51 now, that’s getting more true everyday.
If I just pretend this wasn’t going on. If I gave you both 5 million each, would anything for the next couple of days or weeks bother you much? No the petty things would go away. If I said I’ll give you the 5 million but you can’t wake up tomorrow, neither of you would want the 5 million. What you realized, is the day you opened your eyes is better than getting 5 million dollars. If you believe that, when you open your eyes in the morning you should be that excited. You just got something more valuable than 5 million dollars.
2. Confidence. People don’t realize subconsciously they don’t like themselves. They have an ego and walk around like they’re cool and love themselves, they don’t. They hate themselves and deep down they don’t understand it. They don’t understand why every decision they make is steering them to nowhere. Overtime our subconscious says this person doesn’t deserve to win and it affects your decisions. This is how you correct it.
1. Forgive and apologize to yourself.
2. Commit to do what you say you’re going to do. If you don’t do this it could have the opposite affect. You are the one’s controlling yourselves.
3. Get up and set 10 small goals. You’re trying to win. Your mind doesn’t know the difference between winning big or winning small. Set 10 small baby goals and hit them. It starts to replace the information in your subconscious. You can’t erase you replace.
4. Block out negative people
5. Continuously improve everyday.
How do we care less about what people think?
Repair your confidence. The reason I don’t care what you have to say is because your opinion is none of my business. I am not worried about what you think of me. I want you to like me but if you don’t that’s ok. If got online everyday and talked trash about meeting planners, all the meeting planners are not going to like me. Do I want them to like me if I don’t like them? No. They would all stop watching me, stop talking to me. That’s what you want. I’m using that to make a point. Most people are afraid the hate they can’t see the love. Just be authentic.
What kind of hope can you give the audience?
This too shall pass. Humans’ first instinct is to survive. You’re going to survive. Sometimes you have to be uncomfortable to grow.
In the morning the Million dollar morning
1. Wake up grateful
2. Focus 15 minutes on your health
3. 15 Minutes on your money
4. Read a book 15 minutes
Twitter: The Meeting Minds