As we transition back into coworking new distractions are bound to take place. Elizabeth Sherry has created a method that helps her complete more work each day!
Liz Lathan knows virtual events, especially how to make them not suck! Listen as she joins us to talk about how to keep your virtual events engaging and fun for the person on the screen.
We are throwing it back to before the pandemic! Charles sat down with Matt Williams of Exhibit Partners to discuss everything from trade-show booths, the creative process, to client relationships. He is a wealth of knowledge and we are excited to share with you!
The event industry is a passion industry! How do we move people in the midst of a pandemic? Nick Borelli, an event strategist, sits down and shares how we can make the pivot!
Tell us how COVID-19 hit you?
I have been asking this question a lot to my friends too. Many of them are dealing with this in immediate ways, and others are being cautiously optimistic. Personally I work for organizations that represent a lot of events. The ones most affected by this and the least likely to bounce back quickly. Everyone on our team self-quarantined. It’s been a moment of reflection before we start working on solutions in the strategy world for our clients who are hurting pretty badly. When it comes to content there is a lot of work to be done now.
There is pain right? There’s very obvious to find pain. It’s just determining where you have authority, what your lane is, and addressing the pain of the people who are most important to you, in order for you to use your skillsets to improve and help. That is where I am coming from and the work I am doing now. How can we prepare people for massive disruptions so they have systems in place to make better decision making based around design thinking.
How do you strategize when you don’t know if something like this is going to happen?
I will address that we are in uncharted waters for the most part. I am not going to say there is this case study to follow. The best case studies are from 1918, not exactly a lot of road maps for success in the midst of a pandemic in the live events industry.
We can rely on frameworks for thinking. Sit reps, something the military uses on what you know, what you don’t know, what to communicate. There is things like what should you be putting out to the world. It’s not about the products you have but you should be talking about your mission and how you can in the midst of this contribute through your mission.
Create benchmarks, tipping points. If this happens then we know it’s too late for this. Lots of listening. This is an unparalleled time, especially in marketing. The best sales and marketing people know it, and the rest of the world is weak on it. You need a chief listening officer right now. You need someone who has their thumb on the pulse of your community and the world.
Most of us are cheerleaders and believe in live events into our soul. We could make more money doing other things but it’s a passion industry. We’re thinking always with our passion in regards to this stuff. Often times our clients are not. They are not as passionate about what they see as one stream. You need to divorce yourself from that and see it is their perspective. We’re a bunch of believers, you should post-pone, I believe that too, we will get through this people will gather again; the problem is, will that message resonate right now? Is that the message we need to hear internally, yes! Is that the message that resonates externally, I don’t know. I think they are thinking, how can I be made whole? We can become partners and use our skills in different ways and address bigger problems. It may be outside of live experiences. Facilitating the goals of our clients should be something we start thinking a little more flexibly about.
How do you do that?
Look at the client’s mission, and really understand it and understand what they are put on this earth to do. And how can you be a facilitator with one less specialty (events)? If your mission is to connect the world, or service this community, how can I use the skills I have in order to facilitate that? I know how to help people achieve goals through design. I do that with architecture and with props, and with things that engage senses. Whatever your contribution is to live experience is, consider how that can be applied in a useful way in this economy and create new lines of revenue in the short term. That’s one option.
The other option is collaboration. There are lots of people hurting. How can you put together a bunch of different skills and create a new product in the interim.
The last thing I want to see is a bunch of people lowering their prices. It’s a race to the bottom. It’s harder to come back from that. Better to create new things that didn’t exist before and those could dissolve after word.
What is the purpose of strategy and how does it work?
Events have phases. There’s an entrance, engagement, and more. Above the phases there are three umbrellas.
For the longest time were were executors, in the late 90’s we got into true sophisticated planning. There’s planning planning planning and it evolved into a conversion of experiential.
What advice do you have for newbies?
Outside of this atmosphere, get out is something people have said. The first people I want to address is the people who have been in the industry for a while and cut that out. Your problems were of time, and building their problems are intellect and we can’t scare away talent. They are going to stand on your shoulders but don’t have your initial thing be “this is a tough industry”.
No matter your contribution, not everyone gets to create the strategy, but everyone should think strategically.
Figure out what you’re good at besides the thing you do. What are you good at the way you think?
Give us a little hope.
I am a generally pretty optimistic person. I do believe a little bit in business darwinism. As much as a recession is a terrible thing to waste. Everyone on the other side of this is going to be smarter and more educated. We might be able to evolve faster than we could. There’s an ability to overcome things that makes you resilient. This is the time to stretch.
Twitter: The Meeting Minds
He’s back! This week we share an episode recorded two weeks ago when things were starting to move in the events industry. Micheal Cerbelli shares his take on the current virus as well as the last time the industry was hit.
What have you been up to since you were last with us on our podcast?
It’s been an incredible year. I’ve had 155,000 miles of travel in 2019. We’re seeing some challenges with the Coronavirus affecting events, but other than that, I’m very excited to announce that we are officially signing with a brand new collaborative building in the event industry in New York City. The fourth floor will be myself and a great company called Elegant Affairs Caterers.
Who is your Demographic/Audience?
We’re looking at it as a spot to help promote all our businesses with our clients. What we wanted to do was create a space that anybody and everybody in the event industry could come to. We wanted to bring a space together so that our clients could be there, have their meeting, a get together with their clients, and be around creative people all under one roof and share their ideas with each other. From there, the client knows that there is a closer relationship there instead of jumping on a phone call for twenty minutes. We want to have collaborative experiences.
How long has this been in the works? Tell us what the journey has been like.
I’d been looking for a new space because our lease was almost up in NYC. About a year ago I said, “Let’s start planning.” We live in a beautiful area of New York City; it’s called Hudson Yards. It’s the newest hotspot in NYC; it’s booming. I think 40 office buildings have been built in this area throughout the past five years. There were four firehouses back from the 1800s that put out their own fires before the fire department was around, and there are two of these firehouses left. We have one now, and the other one is owned by Anderson Cooper as his home. It’s fantastic, I have a fire pole in my office, I’m so excited! It’s going to be officially called “24030.” That’s our address, 240 30th St. Manhattan. We don’t want to have one name on the banner outside; it’s a collaborative building, so why does it have to be one company? It’s all of us.
How are you dealing with the Coronavirus and how it affects you in the event industry?
It’s there. If you look at the news today, Facebook and Microsoft cancelled events that they had coming up. I had a name talent, and I’ve worked with this guy four times. His camp had started to question about two weeks earlier, and when we came to them and said “it’s official, we’re postponing it, we’re going to pick a new date,” they understood. “You got it, safety first. Let’s work out these dates and see what we can do.” We’re flexible, we’ve got it, everybody is working together as a team on this one event that I’m seeing, and I’m seeing that in other areas too. I think people are starting to understand that in the world we live in, stuff happens. You know what I actually want to say, but “stuff” happens, and that’s what we all understand. My client is actually having more pullback from the actual attendees; they’re more upset than us in the event industry, so I think it will affect events. If everybody can work together, and those clients can work with us to help manage some of the losses(maybe airplane fees, paying someone for their time because they lost it). We work together as a team, and I think that’ll be great for all of us.
Has this sort of situation been something you’ve seen previously in your career?
Yeah, I can definitely 100% go back to the financial crash of 2008 when people were cancelling like crazy. I had a client cancel, and there was no reason for them to cancel, but they didn’t want to be perceived as a company spending money during that time. This was going to be my first event ever in Dubai. Huge spend, monster spend, and they just cancelled the whole program. Back then, there was a panic. “We all lost, what are we going to do? How are we going to recoup?” I think now we understand this. We don’t want you to hurt. We don’t want to hurt. How can we all work together? That’s the difference I see immediately from everybody. In 2008, people panicked. I think that’s why it hurt harder. I think we’ll know in about a month from now if it’s going to affect us hard. Macro, not micro; let’s look at the big picture right now. Let’s keep calm and cool heads.
What’s been going on with you aside from everything else?
A corporate client let us create a magical circus theme; it was called Under the Big Top. I’ve done this event for seventeen straight years, and every year has a different theme, and this one really stood out. There were people flying through the air, tightrope walkers, we used their colors instead of the red and white stripes. It had a very “NYC Circus” theme to it, from the video invitation to leaving there with a bag of popcorn and Crackerjacks for the kids. It was probably one of my favorite events of last year. This summer was an incredible 50th birthday party at one of the most beautiful homes that you could imagine. We took them through a musical journey through 50 years of music festivals. It went from Woodstock in the 60’s, the 80’s and 90’s Lollapalooza, today’s Coachella, and to a big concert onstage in their backyard.
What advice do you have for people who are brand new to events?
I could be sitting for hours and nothing’s coming to me, and I’ll wake up at 3:00 in the morning and I’ve got to write it down. That’s how my head works, but although it’s in my head, I can’t do it without a team. I’m very lucky, and there may be newbies that don’t have a team. Take what you see, look around you, think about these moments. It doesn’t always have to be black and white. How can you change it? How can you come together as a team? I may be a producer, but I don’t own anything. Reach out to your vendors too, maybe they have something creative. Partner with the right people. My whole thing is collaboration. When you’re going to work with someone, does it all have to be you? If you take advice from your creative partners, that’s what leads to a great event. So many people are like, “It’s my event, I own it, this is what I want to do.” Ok, that’s great, that’s good for you, that’s not good for me. I love my team, I love my partners, I love their ideas. We all like working together because we feel we’re part of one.
What are your pet peeves?
My biggest pet peeve is the person that doesn’t plan properly; the people that panic onsite. When someone says “I’ve thrown a party before,” that’s great, but have you thrown an event where you have to know how people get on the loading dock? If you think about every step along the way, how everybody has to come together to manage this one event, that’s the strength on an event planner. The person that doesn’t know that is the person running around panicking at an event. Don’t tell me you’re an event planner if you’re not an event planner. It comes with years of experience, learning, getting dirty, working 40 hours in one day to get everything done for what you need. Notes, contracts, insurance. If you don’t have that, you’re the one panicking. I can point them out at any event.
Any last thoughts for our audience?
In two weeks from today, it’s the official 19th anniversary of Michael Cerbelli’s “The Hotlist!” If any listeners want, please reach out to me, I promise I’ll try to get them seats for the show. It’s going to be an amazing show this year.